Multi-Restaurant General Manager
New York City, NY
Mult-Restaurnat General Manager- Maya and Tan restaurants by Richard Sandoval Hospitality, NYC, NY
Salary: $130,000-$150,000
Richard Sandoval Hospitality (RSH) is a hospitality group with global impact. Our innovative approach to food and beverage has built some of the most successful Latin-restaurant concepts across the globe. Our founder, Chef Richard Sandoval, is internationally acclaimed for his approach in combining Latin ingredients with modern culinary techniques to create award-winning flavors that span 60 locations and 4 continents.
We are looking for a visionary leader with a passion for hospitality and a drive for excellence to oversee and operate two of our well-established and highly-acclaimed restaurants in New York City.
The NYC General Manager will be responsible for overseeing the day-to-day operations for two restaurants. This includes monitoring financial performance, leading staff, and ensuring compliance with all corporate processes and legal requirements.
Primary Responsibilities
- Actively participate in the operations of both Back of House (BOH) and Front of House (FOH) functions, adhering to prescribed company policies, procedures, and practices.
- Ensure that all General Manager responsibilities and tasks are met within expected timelines.
- Maintain compliance with Human Resources processes, including New Hire and Payroll policies.
- Enforce compliance with required standards in areas such as staffing, FOH & BOH operations, employee and guest relations, labor costs, beverage costs, food costs, sanitation, food preparation, safety, and working environment.
- Ensure compliance with state, federal, and local laws (e.g., liquor, labor, OSHA, health, and sanitation).
- Actively engage on the floor during service periods and be capable of performing all manager duties and responsibilities of the Front of the House to meet operational goals.
- Assist in floor management during service and cover shifts as scheduled.
- Coordinate and implement promotions, new product rollouts, and point-of-sale materials.
- Interact with guests in the dining room and bar, ensuring exemplary guest experiences.
- Provide input for performance appraisals and recommend appropriate salary actions for front and back of the house employees using annual salary or hourly reviews.
- Oversee the recruitment, training, and supervision of Service Managers.
- Collaborate with the Marketing team to execute and implement programs and activities.
- Provide event sales support by reviewing contracts and assisting the Events Manager in planning and executing sales strategies.
- Participate in the introduction of new drinks, beverages, liquors, and wines at a national level and administer local beverage programs.
- Work closely with all management staff.
- Attend Weekly Marketing calls, Weekly Managers' meetings, and Weekly financial reports meetings.
- Conduct monthly walk-throughs, on-site inspections, and audits for all FOH & BOH operations.
- Develop action plans to improve areas of opportunity.
- Collaborate with FOH & BOH Managers to execute menu changes, specials, and price changes.
- Create and maintain Standard Operating Procedure (SOP) documents for FOH & BOH.
- Serve as a spokesperson for RSH and all F&B Operations within the community.
Required Qualifications:
- Seven to ten years of upscale restaurant experience required.
- Two or more years of multi-unit management experience with full P&L responsibility.
- Experience with a computerized POS system and Reservation system.
- Ability to recruit, develop, motivate, train, and coach employees.
- Ability to perform all hourly and salary employees' job functions within the restaurant or bar.
- Ability to handle the stress of interacting with employees and guests, handling guest complaints, and dealing with time constraints.
- General knowledge of math/accounting principles.
- Professional appearance and excellent interpersonal and communication skills.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Positive and determined attitude.
- Passion for the restaurant business.
Benefits
- Health, dental, and vision insurance options including disability, life, and more.
- Opportunities for professional growth and development.
- Employee discounted dining at the Richard Sandoval Hospitality Restaurants across the country
- Paid Sick Leave, paid Birthday, and 5 days of Parental Leave.
- A supportive and inclusive work environment.