Richard Sandoval Hospitality seeks Marketing/Social Media Coordinator

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Marketing and Social Media Coordinator

Richard Sandoval Hospitality (RSH) is comprised of owned and operated venues, as well as licensed operations.  The Marketing  & Social Media Coordinator will manage the online reputation, social media and community management for all Owned & Operated restaurants across 3rd Party Sites and owned Social Media Channels to drive positive brand perception and awareness in the marketplace, as well as increased online review ratings & scores. In addition, the Marketing Coordinator will help support the RSH Corporate Marketing team and provide daily administrative and project management support.

The Marketing  & Social Media Coordinator will provide:

  • On-going management of store database and distribution lists
  • Administration of online review and reputation management program
  • Day to day execution and management of RSH social media channels and corporate website, report generation through Facebook and Google Analytics and other 3rd party platforms
  • Establishing and maintaining positive relationships with internal/external teams and vendors
  • Assist with marketing promotion, planning and implementation

Tasks and Responsibilities:

 General

  • Promote a company culture in which internal and external customer satisfaction is the primary concern
  • Maintain knowledge of competition and industry trends
  • Proficient in Online Review Management Tools
  • Proficient in Social Media Management tools

Team Relations & Management

  • Develop solid working relationships across departments
  • Establish clear channels of communication across departments
  • Create & present online review ratings reporting
  • Create & present monthly social media content calendars for all Owned & Operated units
  • Submit monthly and quarterly reports as requested by the Director of Marketing and Executive Team
  • Support Corporate Marketng team with administrative and project management support as needed

Online Review Sites & Reputation Management

Social Media & Digital

  • Create monthly social media content calendars to drive awareness of brand pillars and messaging topics for each Owned & Operated units
  • Create social media content that is engaging and on-brand, following brand guidelines and tone of voice
  • Monitor and respond to all social media audience responses across platforms: Instagram, Facebook and Twitter to create social engagement and positive brand perception
  • Manage all social media inquiries and private message and respond within a timely manner
  • Assist in monitoring Corporate and Restaurant websites inquiries to ensure messages are being delivered to the correct teams and responded to in a timely manner
  • Execute content changes to RSH corporate websites

Marketing Communication & Promotions

  • Support the Director of Marketing with field communications and assist in the planning and execution of all corporate marketing promotions and holidays
  • Assist in the project management and planning of seasonal menu roll-outs
  • Assist in the creation and execution of the annual marketing calendar
  • Traffic all projects and keep the corporate marketing team on schedule and on deadline
  • Assist with general administrative duties, budget management and expenses
    • Oversee the reputation management for all Richard Sandoval Hospitality Owned & Operated restaurants across all 3rd Party review sites
    • Monitor all online reputation sites, including but not limited to Yelp, TripAdvisor, Google, Facebook, OpenTable and ensure reviews are receiving responses in a timely manner
    • Coordinate with the General Managers to ensure guest satisfaction and problem resolution for all negative and positive reviews across all review sites
    • Work with General Managers to continue to produce the highest Online Review Ratings across all sites
    • Manage online reputation management tool to monitor and manage all online reviews
    • Generate reports as necessary and adequately communicate guest feedback to restaurant manager and corporate leadership

QUALIFICATIONS:

  • Bachelor’s degree in marketing/media/communications/advertising is preferred
  • Minimum of 1-2 years experience in advertising or marketing or a related field
  • Ability to effectively organize and manage multiple tasks and projects within assigned deadline
  • Excellent verbal and communication skills in order to convey innovative ideas, as well as to build trust and cultivate relationships with coworkers, customers and vendor
  • Ability to work in a fast-paced environment with strong attention to details
  • High degree of adaptability and flexibility in order to accommodate change requests and priority shifts
  • Must be a self-starter, someone who doesn’t like to be micro-managed
  • Ability to anticipate future roadblocks and find potential solutions (pro-active versus reactive)
  • Efficient with time management and adhering to deadlines

This position is performed in an office setting and based in Denver, CO.  Position requires sitting, handling, eye-hand coordination, walking, standing, stooping, and kneeling.  This position may on occasion be required to lift, carry, pull or push approximately 10-20 pounds. Experience in a customer service or hospitality is required. 

Location: Denver, CO
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