Host / Hostess

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Position Title:       Host / Hostess

Reports to:             Manager on Duty                

Position Summary:

Welcome guests in a warm and friendly manner.  Greet and seats guest.  Present menus in a kindly, professional and quick manner.

Essential Functions:

  • Greets and seats guests
  • Presents menus to guests
  • Informs guests about special menu items
  • Enhance the customer experience by treating guests in a friendly and professional manner
  • Takes names on a waiting list
  • Assign tables
  • Run the floor plan board
  • Takes guest information and quotes wait to guests accurately when tables are not immediately available.
  • Keep an organized host area, clean and well stocked
  • Answers phone and answers questions concerning the menu and restaurant.
  • Interacts with guests in and as they leave the restaurant to ensure positive dining experience.
  • If applicable, take fill and process to go orders
  • Maintain restrooms throughout shift.
  • Maintain entrance area clean and free of debris to include mopping
  • Other duties as directed.

Essential Physical Abilities:

  • Ability to work standing up during entire shift
  • Endure schedules of 35 to 40 hours per week
  • Ability to bend, reach
  • Reaches, bends and stoop frequently
  • Carry up to 25 pounds. 
  • Carry 30 to 50 feet highchairs, up to 10 per shift
  • Ability to verbally communicate with guests and phone callers
  • Bilingual is a plus.
  • Frequent washing of hands

Work Environment:

  • Interior restaurant and kitchen;  exposure to temperature extremes,  grease,  food,  noise,  appliances,  and cleaning agents
  • Hazards include,  but are not limited to,  slipping,  tripping,  falling,  cuts,  scrapes,  muscle strains and burns

Skills:

  • Excellent communication skills (verbally interacts with management, servers, team members and guests.)
  • Must be able to read, write and determine wait time based on RSR  procedures.
  • Must visually scan restaurant for clean, unoccupied tables.
  • Organizational skills.
  • Multi-task oriented.
  • Knowledge of workplace safety procedures
  • 2 years of experience in a similar position
Location: Philadelphia, PA
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