Richard Sandoval Restaurants seeks New York City Area General Manager

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Area General Manager

Position Summary:

The Area General Manager will oversee the overall operations in the assigned region. This includes monitoring the overall financial performance of all F&B, engaging in the planning and implementation of any marketing and public relations campaigns, ensure compliance with all corporate processes and legal requirements.

Essential Job Functions and Responsibilities
  • Ensure operation of all BOH & FOH is in accordance with prescribed RSH policies, procedures and practices
  • Ensure compliance with all Human Resources processes, including those related to New Hire and Payroll policies
  • Ensure compliance with RSH required standards in areas of staffing; FOH & BOH operations; employee and guest relations; labor costs; beverage costs, food costs, sanitation and food preparation – with Regional Chef; safety and working environment
  • Ensure compliance with state, federal and local laws (i.e. liquor, labor, OSHA, health and sanitation, etc.)
  • Assist in floor management during service and cover shifts when needed ONLY
  • Assist in coordination and implementation of RSH and in-FOH & BOH promotions, new product rollouts, and point of sale materials
  • Guest relations – interact with guests in the dining room and bar, ensuring exemplary guest experiences
  • Provide input for performance appraisals and recommend appropriate salary actions for front and back of the house employees using our annual salary or hourly reviews
  • Oversee the recruitment, training and supervision of Managers
  • Participate in the introduction of new drinks, beverages; liquors and wines at a national level and administer local beverage programs.
  • Attend Weekly Marketing call, Weekly Managers’ meeting, Weekly financial reports meeting
  • Capable of performing all manager duties and responsibilities of the Front of the House
  • Coordinate with Public Relations and Marketing team in the execution and implementation of Public Relation programs and activities
  • Provide event sales support by reviewing contracts and assisting the events manager in planning and executing sales strategies.
  • Conduct monthly walk-through, on-site inspections and audits for all FOH & BOH operation.
  • Develop action plans to improve areas of opportunities
  • Work with FOH & BOH Managers to execute menu changes, specials, price changes
  • Create and maintain Standard Operating Procedure (SOP) documents for FOH & BOH.
  • Serve as a spokesperson for Restaurant and all of the F&B Operations within the community.

Qualification / Standards 

  • BA/BS degree preferred
  • Culinary Arts and/or Hotel and Restaurant Management a plus
  • Able to read, write and speak English fluently
  • General knowledge of math/accounting principles
  • Seven to ten years upscale restaurant or hotel management experience required
  • Two+ years multi-unit management experience with full P&L responsibility
  • Prior experience with a computerized POS system and Reservation system
  • Professional appearance and excellent interpersonal and communication skills
  • Excellent organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Positive and determined attitude
  • Passion for the restaurant business
  • Ability to recruit, develop, motivate, train and coach employees
Physical Abilities:
  • Ability to do each of the hourly and salary employees’ job functions within the restaurant or bar
  • Ability to frequently bend, lift and carry trays weighing up to 20 lbs., flatware, glassware, cups, coffee pots, pitchers; cutlery, linen, chairs and tables
  • Extensive mobility within and between work area, kitchen, storerooms, back of the house
  • Ability to remain standing for the entire shift
  • Ability to handle stress of interacting with employees and guests, handling guest complaints, and dealing with time constraints
  • Ability to travel and must be able to stay for extended periods of time at other restaurant locations
Work Environment
  • Interior restaurant and kitchen;  exposure to extreme temperature,  grease,  food,  noise,  appliances,  and cleaning agents
  • Possible Hazards include but are not limited to, slipping, tripping, falling, cuts, scrapes, muscle strains and burns
Location: New York City, NY
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